Updating from V8 to V9

With the new trivum multiroom system V9 you get a smarter user interface and new advanced options to improve your multiroom system. The cleaner user interface helps you to make new installations within a few minutes and fasten any changes on existing configurations. New options as stable and reliable audio performance and support of many online streaming services expand your system to a new level.

With the starting of our new 7" TouchPad we optimized also our user interface for all TouchPads. New icons, new services and smoother operation are the main goals of V2.36 (or above).

With the MusicCenter V9, the support for the following devices, commands and functions can no longer be guaranteed:
* trivum Keypad-M (2x16 chars)
* trivum remote control (32/49 keys)
* trivum RS232 adapter (old)
* trivum infrared adapter
* Skins for WebVisu (Gira, Jung FAP)
* authorization groups
* ZONE_COMMAND_1 to 8
* Multikeys
* virtual devices in the RTI driver
* C4: device control no longer supported (menu devices)

ServerAdmin Tool

All trivum devices are configured via their IP addresses. We recommend to install the trivum ServerAdmin Tool to easily find out the IP addresses of your trivum devices. The ServerAdmin Tool lists all trivum devices and their IP addresses in your network. And: the ServerAdmin Tool is the easiest way to update your system. Please download and install the latest version (1.37): http://service.trivum.com/win-admintool

After having installed the ServerAdmin Tool,

  1. Open the ServerAdmin Tool.

  2. Double-Click on the device you want to configure.

→ The Multiroom Setup Tool (Web Configuration) opens.

For later configuration, you can directly type the corresponding device IP address in your browser, followed by /setup

Preparing the update to V9

Please make a backup of your master device configuration before the upgrade.

To do so, select in the master web configuration: System / Backup&Restore.

Your V8 device must have software version 8.78 or higher.

Connected Touchpads must have version 2.14 or higher.
If not, make sure to check "Include Touchpads in Update" when updating the master by web configuration.

Update via ServerAdmin Tool

If you are running trivum with master and slave devices, please update only the master device. All slave systems will update automatically.
If touchpads are connected to the trivum master, device they will not update to the latest V8 automatically, but you must run the updates per Touchpad.
  1. Start the ServerAdmin Tool

  2. Select 'File' → 'Setup Channels'

  3. Enter the following information:

Main Version:

9

Sub Version:

beta

Screenshot setup channel part 1
Figure 1. Screenshot setup channel part 1
Screenshot setup channel part 2
Figure 2. Screenshot setup channel part 2
  • Click 'OK'
    → The list is updated and on column 'Available' you see 'V9'

Screenshot show available version
Figure 3. Screenshot show available version
  • Right-Click on your component to update and select 'Start softwareupdate'

Screenshot start softwareupdate
Figure 4. Screenshot start softwareupdate
  • → After downloading the softwareupdate, the trivum device will restart to install the new software. This may take a moment.

Update via web browser

  • Open a web browser

    • Enter the IP address of your trivum Multiroom Master device, e.g 192.168.1.75/setup

    • Click on 'Basic Setup'

    • Check 'Use expert mode for configuration'

    • Enter the following at 'Advanced options': channel v9 beta

Screenshot enter advanced options
Figure 5. Screenshot enter advanced options
  • Click 'Admin' → 'Check for software updates'

Screenshot check for updates
Figure 6. Screenshot check for updates
  • Confirm the following question with 'YES'

  • Optional: Check 'Include TouchPads in Update'

  • Enter 'yes' at 'Should the software be updated'

Screenshot enter 'yes'
Figure 7. Screenshot enter 'yes'

→ The update process is starting immediately. After downloading the software update, the trivum device will restart to install the new software. This may take a moment.

How to update to Beta or Nightly Build software

  1. Open the WebConfig

  2. Click on Basic Setup

    • Make sure Use alpha/beta is checked

    • Optionally, check also Use nightly builds.
      This option is not available in V8 versions before V8.76

    • Return to the WebConfig-mainscreen

    • Click on Software Update

    • Read Available Software Version if it tells the latest beta version.

    • Right next to the field Should the …​ - please type yes.

Which channel to choose?

  • Beta: this is always a good compromise between getting the latest bugfixes and features, and proven stability over many systems.

  • Nightly Build: if you have a specific issue, or bug, and see in the online changelist that there is a fix since a few days, then you have to select the Nightly Build channel. Otherwise you have to wait until the fix is promoted to Beta, which can take 14 days in average.

  • Production: the oldest software version.

V8 to V9 update known issues

  • Streamsource cards must have Firmware version V1.09 or higher

  • Devices are not supported

  • Wireless remote is not supported

  • The list of TuneIn favorites can be empty.
    If actions like "play tunein favourite" have been defined before, they will still work, but when trying to create a new action the list of favourites will be empty.
    So you have to define your favourites again manually via the tunein search.

  • C4: up to 6 StreamSource cards can be used with a single Q7 i686 board, beyond that a separate PC is required.

Pro Line V7 to V8 upgrade known issues

When upgrading a Pro Line system from software V7 to V8, the following things must be considered:

InputConnect card & OutputConnect card

  • InputConnect card: IR out is no longer supported.

  • OutputConnect card: IR out is no longer supported.

If infrared devices are controlled via an Input/OutputConnect card then this must be changed to an IR/RS232 adapter, which also has an infrared diode.

You can identify such configurations by:

  • hardware: an IR cable is connected to IR out of a card

  • software: within a device of type Basic/IR,

    • under overview: at infrared connection, instead of "not used"
      some input or output connect card is selected

    • under commands: you find commands of type "infrared"

KNX "Interface"

KNX "Interface" is not supported, only KNX IP "Router".

  • KNX interfaces have only one IP address and communicate with only one (!) client at the same time.

  • KNX/IP router on the other hand have an additional IP address - it’s called Multicast IP address. With the Multicast IP address KNX/IP router can communicate with more than one client at the same time. These capability is a prerequisite for a functioning trivum KNX system.

If your KNX gateway does NOT communicate via a multicast address like 224.0.23.12 then it must be replaced by a real IP router, e. g. Siemens N146.

KNX objects

KNX objects configured at the trivum server may no longer work and may have to be reconfigured, especially

  • scene handling (Addons / KNX / scene save)

  • Climate control (Addons / KNX / Climate)

  • lights that use 4-bit dimming

  • shutter with preset handling

Macro steps

Macro steps will be emptied and must be reconfigured. Under V8 the macros with their step names will still be visible but all steps will be empty due to a different implementation of the macro engine. So each step must be reconfigured.

Cover art

Existing cover art will no longer work, requiring a full reset and rescan of the music database after the upgrade.

See Database Reset and Database Rescan for instructions. The reset is also required to avoid low disk space, due to old cover art files not being cleaned up.

FMTuner cards

Very old FMTuner cards with Firmware "2.08" cannot be used (are not detected) and must be replaced by a newer card. The newer cards actually show a Firmware version of "1.x". This is relevant only for a few systems.

StreamSource card & CPU load

The CPU load per StreamSource card is higher with V8, using about 12 percent (V7: 8 percent) per card. Up to 6 StreamSource cards can be used in one C4, beyond that a separate PC must be used.

V9 to V8 downgrade:

This is not recommended as you may loose configuration.

If it is really required do this:

  • Select File / Setup Channels

  • Enter: Main Version: 8 and Sub Version: beta

  • then Click OK.

After downgrade, check the configuration. If it’s damaged then upload the V8 configuration backup.